Communication and Consultation Strategy
Last modified: October 12, 2007 - 10:10 AM
In the interest of improving its Customer Service focus, Council has conducted considerable research and carried out a number of actions to improve its communications and consultation in recent years.
A summary of the surveys, actions and relevant documents is in the Bibliography.
This strategy is our most recent effort to improve the way we communication and consult with our stakeholders, and has been developed by an interdepartmental team of staff from across the organisation.In a broad sense, customer service is part of Council's communication process.
The way customers are treated, the quality of service they receive and their first-hand experiences communicate more to them about Council than any glossy brochures or newspaper advertisements.
Consequently, Council has rightly focused first on improving its standards of customer service and presentation to customers.
Contact details
Governance Officer
02 4980 0187 (ph)
02 4987 3612 (fax)
council@portstephens.nsw.gov.au
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